Keep in mind the FAQ list below will be updated when necessary, so be sure to check back here once in a while.

Installation

Installation fails

Make sure you meet the system requirements. Also, make sure you install Microsoft .NET Framework runtime and the VC++ runtime redistributables.

Installation exits with 'Out of memory' error

Try to restart your PC and launch the installation executable again. This worked for us. But if it does not for you, please contact us.

Launching Unify

Unify does not launch

Make sure you meet the system requirements. Also, make sure you install Microsoft .NET Framework runtime and the VC++ runtime redistributables. Finally, check the Unify.log in Unify's data folder (by default in %userprofile%\AppData\Local\Unify_FS\app) to see if there are messages that can help in understanding the issue. You can mail us this log so we can look into it.

Also you can try to temporarily remove Unify's settings to check if the issue is related to that. To do so, simply rename the Unify_FS folder in %userprofile%\AppData\Local to something else, like Unify_FS2 (do not remove it, just rename it; removing it will remove all Unify's settings and Libraries).

I get a lot of 'settings.xml' errors

This could happen if there are a lot of read/writes to the settings file that Unify uses, and the system does not keep up. This can happen for example when you stored the Unify data folder on a network location which is typically slower than an internal HDD. Make sure to backup your settings file (you can do so from Unify's settings page) so you can easily restore it later.

Performance

Windows Game Bar / Task Manager shows lot of CPU / GPU / memory usage for Unify

This happens when you start a game from Unify. Task Manager links the CPU and GPU usage for that game to Unify. The same applies when running a store launcher, like Steam, from Unify.

Laggy mouse speed

This could be due to GSYNC, FreeSync or another adaptive refresh rate technology being enabled in windowed mode. Either disable this technology for windowed apps or add a Unify 'gaming' profile to your video card's control panel and disable that technology. For example in NVIDIA Control Panel (if you have an NVIDIA card) you can set the Monitory Technology to Fixed refresh rate in the profile.

Controller

Controller emulation sometimes no longer works when certain apps are open

When apps run with administrator rights, Unify can no longer emulate the controller. To fix this, you would need to run Unify with administrator rights too.